FAQ
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Standard delivery within the United States takes 7–15 business days after your order ships.
Canada and Europe: 10–20 business days. Rest of world: 15–25 business days.
Most orders arrive closer to the lower end of this range.
When does my order ship?
Orders are processed and dispatched within 1–3 business days of payment confirmation.
You will receive a shipping confirmation email with a tracking number as soon as your order leaves the warehouse.
How do I track my order?
Once your order ships, we send a tracking email with a direct link.
If you haven't received a tracking email within 4 business days of ordering, check your spam folder first, then contact us at support@shopauraheaven.com.
Do you ship internationally?
Yes — we ship worldwide. International orders typically take 10–25 business days depending on destination and local customs processing.
Will I be charged customs or import fees?
International orders may be subject to customs duties depending on your country's regulations.
These fees are the buyer's responsibility and are not included in the product price or shipping cost.
Can I change or cancel my order?
We process orders quickly. If you need to make a change, email support@shopauraheaven.com within 2 hours of placing your order.
After that window, the order may already be in fulfillment and changes cannot be guaranteed.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, unwashed, and in original packaging.
Clothing must have original tags attached.
How do I start a return?
Email support@shopauraheaven.com with your order number and the reason for the return.
We will reply within 24 hours with return instructions. Refunds are processed within 5–7 business days of receiving the returned item.
What if my item arrived damaged or wrong?
We are sorry — that should not happen. Email support@shopauraheaven.com with a photo of the item and your order number.
We will send a replacement or issue a full refund at no cost to you. No need to ship the item back.
When will I receive my refund?
Once we confirm receipt of your return, the refund is processed within 5–7 business days.
Depending on your bank, it may take an additional 3–5 business days to appear on your statement.
Products & Sizing
How do I choose the right size for activewear?
Each product page includes a size chart with measurements. We recommend measuring your waist, hips, and chest and comparing to the chart.
If you are between sizes, size up for a more comfortable fit — especially for leggings and shapewear.
Are your products safe and quality-tested?
Yes. All products sold at Aura Heaven are sourced from verified suppliers and tested for safety and durability before being listed.
Fitness equipment and massage devices meet relevant safety standards.
Can I use the massage gun every day?
Yes. Daily use at moderate intensity is perfectly safe for most people.
Start on lower speeds, limit sessions to 10–15 minutes per muscle group, and avoid using directly on bones, joints, or injured areas.
Are water bottles BPA-free?
Yes — all water bottles and drinkware sold at Aura Heaven are made with BPA-free materials.
This is confirmed in each product description.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. Our checkout is powered by Shopify, which uses 256-bit SSL encryption — the same standard used by banks.
We never store or access your card details.
Do you offer any discounts or promotions?
Sign up for our email list (see the footer) to receive exclusive promotions, early access to sales, and new product announcements.
Still have a question? Email us at support@shopauraheaven.com — we reply within 24 hours, Monday to Saturday.