Return & Refund Policy

Return & Refund Policy

We want you to be satisfied with your purchase from Aura Heaven.

Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, in original condition, and with packaging.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, contact us within 48 hours with photos at [your email], and we will resolve the issue with a replacement or refund.

Non-returnable Items

• Used or worn items
• Personal care items for hygiene reasons
• Digital goods or gift cards

Refunds

Once your return is received and inspected, we will notify you. If approved, refunds will be issued back to your original payment method within 5–10 business days.

For return requests, contact us at:

Email: support@shopauraheaven.com