Shipping Policy – Aura Heaven

Thank you for shopping with Aura Heaven. We aim to provide a smooth and reliable delivery experience for every customer. By placing an order, you agree to the terms below.

Processing Time

• Orders are processed within 1–5 business days (Monday–Friday).
• During holidays or high-volume periods, processing may take slightly longer.
• You will receive a confirmation email once your order has been shipped.

Shipping Time

Estimated delivery times after processing:

Delivery times are estimates and may vary due to customs, weather, and carrier delays.

Tracking Your Order

• A tracking number will be provided once your order is shipped.
• Please allow up to 72 hours for tracking to update.
• If tracking shows no movement after a few days, contact us for support.

Shipping Costs

• Standard shipping fees are calculated at checkout.
• Free shipping promotions may apply when available.

Incorrect Address or Changes

• Ensure your address is correct at checkout.
• If you made a mistake, contact us immediately.
• Once shipped, we cannot change delivery details or cancel the order.

Lost, Delayed, or Stolen Packages

• Aura Heaven is not responsible for delays caused by carriers or customs.
• If a package is marked delivered but not received, please check with neighbors or local post office first.
• For lost parcels, contact us so we can assist you with a claim.

Customs & Import Fees (International Orders)

Buyers are responsible for any customs duties or taxes required by their country.